I have been a member of the Training Department at Ballard Spahr LLP for 18 years. I was introduced to Kathy Parker of PC Communications about 13 years' ago by a member of our training team in Baltimore who had worked with Kathy prior to joining Ballard. We contracted PC Communications for a small project and were impressed with the outcome. PC Communications has become an extension to our in-house training resources. They have played an integral role in planning strategies, configurations, scheduling, training and floor support. Most recently PC Communications worked with Ballard in rolling out our current desktop, an upgrade to Windows 7 and MS Office 2010. PC Communications consistently delivers quality training and support. They have the knowledge that comes with experience and the foresight to keep up with trending technology. I highly recommend PC Communications. They are true professionals!
Ruth Cameron, Training Supervisor Ballard Spahr LLP
Kathy is professional and down to earth at the same time. No matter what mix of users we throw at her, she had the knowledge and skill to know how to communicate with them, put them at ease and teach them the technology that they need in terms they understand. Anytime we need serious training, she is the first and only one we consider.
Stephen R. Holmes, Director of Information Technology Volpe and Koenig, P.C.
Computer training for the law firm is a challenging task and PC Communications fulfills this challenge. When our prior trainer retired, PC Communications stepped in without missing a beat. They learned our systems and procedures and were holding training sessions for us as though they had been here for years. Everyone who has been involved in one of their classes has said how much they had learned in just a few short hours. Their trainers are all extremely knowledgeable and professional. They have been a great addition to our firm.
Our firm has worked with Kathy for the past several years. Each time that we run through a system upgrade, or have special needs on small projects, Kathy is the only person that we think of. Her application knowledge is second to none, but it is her training style that truly sets her apart from others in her profession. She takes the time to learn the unique characteristics of each of her clients (collectively and at the individual level), and delivers a product that gives a VERY SMOOTH transition to new or updated applications. Our entire staff always looks forward to having the opportunity to learn from her.